587 lines
16 KiB
Vue
587 lines
16 KiB
Vue
<template>
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<view class="customer-service-container">
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<u-navbar title="客服中心" :background="{ background: '#458CF9' }" title-color="#FFFFFF"></u-navbar>
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<view class="content">
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<!-- 快速服务区域 -->
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<view class="quick-service">
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<view class="section-title">快速服务</view>
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<view class="service-grid">
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<view class="service-item" v-for="item in quickServices" :key="item.id" @click="handleServiceClick(item)">
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<view class="service-icon">
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<text class="icon">{{ item.icon }}</text>
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</view>
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<text class="service-name">{{ item.name }}</text>
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</view>
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</view>
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</view>
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<!-- 常见问题区域 -->
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<view class="faq-section">
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<view class="section-title">常见问题</view>
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<!-- 分类标签 -->
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<view class="category-tabs">
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<view
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class="tab-item"
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v-for="(tab, index) in categories"
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:key="tab.id"
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:class="{ active: activeCategory === tab.id }"
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@click="switchCategory(tab.id)"
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>
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{{ tab.name }}
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</view>
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</view>
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<!-- 四列网格 -->
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<view class="grid-section">
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<view class="grid-container">
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<view
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class="grid-item"
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v-for="item in gridItems"
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:key="item.id"
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@click="handleGridItemClick(item)"
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>
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<text class="grid-text">{{ item.title }}</text>
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</view>
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</view>
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</view>
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<!-- 问题列表 -->
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<view class="question-list">
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<view
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class="question-item"
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v-for="question in currentQuestions"
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:key="question.id"
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@click="handleQuestionClick(question)"
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>
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<view class="question-content">
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<text class="question-text">{{ question.title }}</text>
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<u-icon name="arrow-right" color="#999" size="24"></u-icon>
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</view>
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</view>
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</view>
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</view>
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<!-- 人工客服区域 -->
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<view class="human-service">
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<!-- 输入框模式 -->
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<view class="input-mode" v-if="isInputMode">
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<view class="input-container">
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<u-input
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v-model="inputText"
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placeholder="请在这里输入文字"
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:border="false"
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:clearable="false"
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class="custom-input"
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:custom-style="{
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backgroundColor: '#fff',
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borderRadius: '44rpx',
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padding: '0 30rpx',
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height: '88rpx',
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fontSize: '28rpx'
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}"
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></u-input>
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<view class="switch-icon" @click="toggleInputMode">
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<u-icon name="chat" color="#458CF9" size="40"></u-icon>
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</view>
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</view>
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<u-button
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class="send-btn"
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@click="handleSendMessage"
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:custom-style="{
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background: 'linear-gradient(270deg, #65A7FF 0%, #458CF9 100%)',
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color: '#fff',
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border: 'none',
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height: '60rpx',
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borderRadius: '30rpx',
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fontSize: '26rpx',
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fontWeight: '500',
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marginTop: '20rpx'
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}"
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>
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发送
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</u-button>
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</view>
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<!-- 按钮模式 -->
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<view class="button-mode" v-else>
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<view class="switch-icon" @click="toggleInputMode">
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<u-icon name="keyboard" color="#458CF9" size="40"></u-icon>
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</view>
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<u-button
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class="consult-btn"
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@click="handleHumanService"
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:custom-style="{
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background: 'linear-gradient(270deg, #65A7FF 0%, #458CF9 100%)',
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color: '#fff',
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border: 'none',
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height: '88rpx',
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borderRadius: '44rpx',
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fontSize: '32rpx',
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fontWeight: '500',
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flex: 1,
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marginLeft: '20rpx'
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}"
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>
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<u-icon name="server-fill" color="#fff" size="36" class="btn-icon"></u-icon>
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咨询人工客服
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</u-button>
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</view>
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</view>
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</view>
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</view>
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</template>
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<script setup lang="ts">
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import { ref, computed } from 'vue';
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// 快速服务数据
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const quickServices = ref([
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{ id: 1, name: '问题反馈', icon: '💬' },
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{ id: 2, name: '投资理财', icon: '💰' },
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{ id: 3, name: '项目咨询', icon: '📋' },
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{ id: 4, name: '余额查询', icon: '🏦' },
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{ id: 5, name: '催促发货', icon: '🚚' },
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{ id: 6, name: '退款', icon: '↩️' },
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{ id: 7, name: '购买咨询', icon: '🛒' }
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]);
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// 分类数据
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const categories = ref([
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{ id: 'guess', name: '猜你想问' },
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{ id: 'hot', name: '热门活动' },
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{ id: 'intro', name: '商城介绍' },
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{ id: 'after-sale', name: '售后问题' }
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]);
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// 四列网格数据
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const gridItems = ref([
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{ id: 1, title: '融豆获取' },
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{ id: 2, title: '物流信息' },
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{ id: 3, title: '版本信息' },
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{ id: 4, title: '项目介绍' }
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]);
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// 所有问题数据 - 为每个分类都添加问题
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const allQuestions = ref([
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// 猜你想问
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{ id: 1, category: 'guess', title: '系统版本更新有哪些内容？' },
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{ id: 2, category: 'guess', title: '普通会员体验有哪些内容？如何成为正式会员？' },
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{ id: 3, category: 'guess', title: '如何参与项目？如何成为代理？' },
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// 热门活动
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{ id: 4, category: 'hot', title: '最新投资活动有哪些？' },
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{ id: 5, category: 'hot', title: '如何参与限时优惠理财？' },
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{ id: 6, category: 'hot', title: '会员专享福利包含哪些内容？' },
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{ id: 7, category: 'hot', title: '新用户专享优惠如何获取？' },
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// 商城介绍
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{ id: 8, category: 'intro', title: '平台的主要服务有哪些？' },
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{ id: 9, category: 'intro', title: '如何保障投资安全？' },
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{ id: 10, category: 'intro', title: '平台的资质和认证情况？' },
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{ id: 11, category: 'intro', title: '用户资金如何管理？' },
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// 售后问题
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{ id: 12, category: 'after-sale', title: '投资后如何申请退款？' },
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{ id: 13, category: 'after-sale', title: '遇到问题如何投诉？' },
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{ id: 14, category: 'after-sale', title: '售后服务流程是怎样的？' },
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{ id: 15, category: 'after-sale', title: '投资纠纷如何处理？' }
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]);
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// 当前激活的分类
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const activeCategory = ref('guess');
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// 输入模式状态
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const isInputMode = ref(false);
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const inputText = ref('');
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// 计算当前分类的问题列表
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const currentQuestions = computed(() => {
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return allQuestions.value.filter(question => question.category === activeCategory.value);
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});
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// 切换输入模式
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const toggleInputMode = () => {
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isInputMode.value = !isInputMode.value;
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if (!isInputMode.value) {
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inputText.value = ''; // 切换回按钮模式时清空输入内容
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}
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};
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// 发送消息
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const handleSendMessage = () => {
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if (!inputText.value.trim()) {
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uni.showToast({
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title: '请输入内容',
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icon: 'none'
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});
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return;
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}
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console.log('发送消息:', inputText.value);
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uni.showToast({
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title: '消息已发送',
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icon: 'success'
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});
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// 模拟发送消息后的处理
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setTimeout(() => {
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inputText.value = '';
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isInputMode.value = false;
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}, 1500);
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};
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// 切换分类
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const switchCategory = (categoryId: string) => {
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activeCategory.value = categoryId;
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console.log('切换到分类:', categoryId, '问题数量:', currentQuestions.value.length);
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};
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// 处理网格项点击
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const handleGridItemClick = (item: any) => {
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console.log('点击网格项:', item.title);
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// 显示对应问题的答案
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const answers: any = {
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1: '融豆可以通过以下方式获取：\n\n• 每日签到获得融豆奖励\n• 完成投资任务获得融豆\n• 参与平台活动赢取融豆\n• 邀请好友注册获得融豆\n• 首次投资赠送融豆',
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2: '物流信息查询：\n\n• 在"我的订单"中查看物流状态\n• 联系客服查询具体物流信息\n• 物流一般3-7个工作日内送达\n• 如有延迟可联系客服催促',
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3: '版本信息：\n\n当前版本：V2.5.1\n\n更新内容：\n• 优化投资理财功能\n• 新增融豆奖励系统\n• 改善用户体验\n• 修复已知问题',
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4: '项目介绍：\n\n我们平台提供多种投资项目：\n• 短期理财产品（1-3个月）\n• 中长期投资项目（6-12个月）\n• 高风险高收益项目\n• 稳健保本型项目'
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};
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uni.showModal({
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title: item.title,
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content: answers[item.id] || '相关信息正在完善中，如需详细了解请咨询人工客服。',
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confirmText: '知道了',
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showCancel: false
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});
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};
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// 处理快速服务点击
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const handleServiceClick = (service: any) => {
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console.log('点击服务:', service.name);
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uni.showToast({
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title: `进入${service.name}`,
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icon: 'none'
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});
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};
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// 处理问题点击
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const handleQuestionClick = (question: any) => {
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console.log('点击问题:', question.title);
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// 显示问题答案
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uni.showModal({
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title: question.title,
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content: getAnswerByQuestion(question),
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confirmText: '知道了',
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showCancel: false
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});
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};
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// 根据问题获取答案（为所有分类的问题都添加答案）
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const getAnswerByQuestion = (question: any) => {
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const answers: any = {
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// 猜你想问
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1: '本次系统版本更新主要包含以下内容：\n\n1. 优化了用户界面设计\n2. 新增了投资理财功能\n3. 修复了已知的系统问题\n4. 提升了系统性能和稳定性\n5. 增加了融豆奖励系统',
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2: '普通会员可以体验基础的投资理财服务，查看部分项目信息。\n\n成为正式会员需要：\n• 完成实名认证\n• 满足投资条件\n• 通过风险评估\n• 具体请查看会员升级页面',
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3: '参与项目流程：\n\n1. 在平台完成实名认证\n2. 通过风险评估测试\n3. 选择适合的投资项目\n4. 确认投资金额\n\n成为代理：\n• 联系客服申请\n• 满足相关条件\n• 开通代理权限',
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// 热门活动
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4: '最新投资活动包括：\n\n• 新用户专享高收益理财\n• 限时加息活动（年化+1%）\n• 投资返现优惠\n• 邀请好友得奖励活动\n• 节假日特别活动',
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5: '参与限时优惠理财：\n\n1. 登录平台查看活动页面\n2. 选择限时优惠产品\n3. 确认投资金额\n4. 享受额外优惠收益\n* 活动期间投资可享受额外奖励',
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6: '会员专享福利：\n\n• 专属高收益理财产品\n• 优先参与新项目投资\n• 专属客服服务\n• 投资手续费优惠\n• 定期投资分析报告',
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7: '新用户专享优惠：\n\n1. 注册即送融豆奖励\n2. 首次投资享受额外收益\n3. 新手专享理财产品\n4. 邀请好友获得更多奖励',
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// 商城介绍
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8: '平台主要服务：\n\n• 理财产品投资\n• 项目融资服务\n• 财富管理咨询\n• 风险评估服务\n• 资产配置建议',
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9: '投资安全保障：\n\n• 银行级资金存管\n• 多重风险控制体系\n• 专业风控团队\n• 合规运营监管\n• 投资者保护机制',
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10: '平台资质认证：\n\n• 金融监管部门备案\n• 信息安全等级保护\n• 第三方审计认证\n• 合法经营许可\n• 行业协会会员',
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11: '用户资金管理：\n\n• 资金第三方存管\n• 实时资金流向监控\n• 多重身份验证\n• 交易密码保护\n• 资金变动实时通知',
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// 售后问题
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12: '退款申请流程：\n\n1. 提交退款申请\n2. 客服审核处理（1-3个工作日）\n3. 退款到账（3-7个工作日）\n4. 如有问题联系客服',
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13: '投诉渠道：\n\n• 在线客服即时沟通\n• 客服热线400-123-4567\n• 官方邮箱投诉\n• 在线留言反馈\n• 工作时间：9:00-18:00',
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14: '售后服务流程：\n\n1. 问题反馈\n2. 客服受理\n3. 问题处理\n4. 结果反馈\n5. 满意度调查',
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15: '投资纠纷处理：\n\n• 首先联系客服协商解决\n• 提供相关证据材料\n• 平台调解处理\n• 必要时转交监管部门\n• 法律途径解决'
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};
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return answers[question.id] || '相关问题解答正在完善中，如需详细了解请咨询人工客服。';
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};
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// 处理人工客服咨询
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const handleHumanService = () => {
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console.log('咨询人工客服');
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uni.showModal({
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title: '联系人工客服',
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content: '您即将联系人工客服，客服工作时间：9:00-18:00',
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confirmText: '立即联系',
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cancelText: '取消',
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success: (res) => {
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if (res.confirm) {
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// 模拟拨打客服电话
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uni.makePhoneCall({
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phoneNumber: '400-123-4567'
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});
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}
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}
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});
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};
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</script>
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<style lang="scss" scoped>
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.customer-service-container {
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background: #f5f5f5;
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min-height: 100vh;
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.content {
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padding: 30rpx;
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}
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.section-title {
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font-size: 32rpx;
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font-weight: 600;
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color: #333;
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margin-bottom: 30rpx;
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padding-left: 10rpx;
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border-left: 6rpx solid #458CF9;
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}
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// 快速服务样式
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.quick-service {
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background: #fff;
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border-radius: 20rpx;
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padding: 30rpx;
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margin-bottom: 30rpx;
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box-shadow: 0 4rpx 12rpx rgba(0, 0, 0, 0.05);
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.service-grid {
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display: grid;
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grid-template-columns: repeat(4, 1fr);
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gap: 30rpx;
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.service-item {
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display: flex;
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flex-direction: column;
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align-items: center;
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padding: 20rpx 0;
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.service-icon {
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width: 80rpx;
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height: 80rpx;
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background: linear-gradient(135deg, #65A7FF 0%, #458CF9 100%);
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border-radius: 20rpx;
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display: flex;
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align-items: center;
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justify-content: center;
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margin-bottom: 15rpx;
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.icon {
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font-size: 36rpx;
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}
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}
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.service-name {
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font-size: 24rpx;
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color: #333;
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text-align: center;
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line-height: 1.4;
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}
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}
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}
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}
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// 常见问题样式
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.faq-section {
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background: #fff;
|
||
border-radius: 20rpx;
|
||
padding: 30rpx;
|
||
margin-bottom: 20rpx;
|
||
box-shadow: 0 2rpx 8rpx rgba(0, 0, 0, 0.1);
|
||
|
||
.category-tabs {
|
||
display: grid;
|
||
grid-template-columns: repeat(4, 1fr);
|
||
gap: 10rpx;
|
||
margin-bottom: 30rpx;
|
||
border-bottom: 1rpx solid #e8e8e8;
|
||
padding-bottom: 20rpx;
|
||
|
||
.tab-item {
|
||
text-align: center;
|
||
padding: 20rpx 0;
|
||
font-size: 28rpx;
|
||
color: #666;
|
||
border-radius: 8rpx;
|
||
background: #f8f9fa;
|
||
border: 1rpx solid #e8e8e8;
|
||
transition: all 0.3s;
|
||
|
||
&.active {
|
||
background: #458CF9;
|
||
color: #fff;
|
||
font-weight: 500;
|
||
border-color: #458CF9;
|
||
transform: scale(1.05);
|
||
}
|
||
|
||
&:active {
|
||
transform: scale(0.95);
|
||
}
|
||
}
|
||
}
|
||
|
||
// 四列网格样式
|
||
.grid-section {
|
||
margin-bottom: 30rpx;
|
||
padding-bottom: 20rpx;
|
||
border-bottom: 1rpx solid #e8e8e8;
|
||
|
||
.grid-container {
|
||
display: grid;
|
||
grid-template-columns: repeat(4, 1fr);
|
||
gap: 15rpx;
|
||
|
||
.grid-item {
|
||
background: #f8f9fa;
|
||
border-radius: 12rpx;
|
||
padding: 25rpx 10rpx;
|
||
text-align: center;
|
||
border: 1rpx solid #e8e8e8;
|
||
transition: all 0.3s;
|
||
|
||
&:active {
|
||
background: #e9ecef;
|
||
transform: scale(0.98);
|
||
}
|
||
|
||
.grid-text {
|
||
font-size: 26rpx;
|
||
color: #333;
|
||
font-weight: 500;
|
||
line-height: 1.4;
|
||
}
|
||
}
|
||
}
|
||
}
|
||
|
||
.question-list {
|
||
.question-item {
|
||
padding: 25rpx 0;
|
||
border-bottom: 1rpx solid #f0f0f0;
|
||
transition: all 0.3s;
|
||
|
||
&:last-child {
|
||
border-bottom: none;
|
||
}
|
||
|
||
&:active {
|
||
background: #f8f9fa;
|
||
}
|
||
|
||
.question-content {
|
||
display: flex;
|
||
justify-content: space-between;
|
||
align-items: center;
|
||
|
||
.question-text {
|
||
flex: 1;
|
||
font-size: 28rpx;
|
||
color: #333;
|
||
line-height: 1.5;
|
||
}
|
||
}
|
||
}
|
||
}
|
||
}
|
||
|
||
// 人工客服区域样式
|
||
.human-service {
|
||
padding: 20rpx 0 40rpx;
|
||
|
||
// 输入框模式
|
||
.input-mode {
|
||
.input-container {
|
||
display: flex;
|
||
align-items: center;
|
||
gap: 20rpx;
|
||
|
||
.custom-input {
|
||
flex: 1;
|
||
box-shadow: 0 2rpx 8rpx rgba(0, 0, 0, 0.1);
|
||
}
|
||
|
||
.switch-icon {
|
||
width: 80rpx;
|
||
height: 80rpx;
|
||
background: #fff;
|
||
border-radius: 50%;
|
||
display: flex;
|
||
align-items: center;
|
||
justify-content: center;
|
||
box-shadow: 0 2rpx 8rpx rgba(0, 0, 0, 0.1);
|
||
transition: all 0.3s;
|
||
|
||
&:active {
|
||
transform: scale(0.95);
|
||
}
|
||
}
|
||
}
|
||
|
||
.send-btn {
|
||
width: 200rpx;
|
||
align-self: flex-end;
|
||
}
|
||
}
|
||
|
||
// 按钮模式
|
||
.button-mode {
|
||
display: flex;
|
||
align-items: center;
|
||
gap: 20rpx;
|
||
|
||
.switch-icon {
|
||
width: 80rpx;
|
||
height: 80rpx;
|
||
background: #fff;
|
||
border-radius: 50%;
|
||
display: flex;
|
||
align-items: center;
|
||
justify-content: center;
|
||
box-shadow: 0 2rpx 8rpx rgba(0, 0, 0, 0.1);
|
||
transition: all 0.3s;
|
||
|
||
&:active {
|
||
transform: scale(0.95);
|
||
}
|
||
}
|
||
|
||
.consult-btn {
|
||
.btn-icon {
|
||
margin-right: 15rpx;
|
||
}
|
||
}
|
||
}
|
||
}
|
||
}
|
||
|
||
// 响应式调整
|
||
@media (max-width: 750rpx) {
|
||
.quick-service .service-grid {
|
||
grid-template-columns: repeat(4, 1fr);
|
||
gap: 15rpx;
|
||
}
|
||
|
||
.faq-section .category-tabs {
|
||
grid-template-columns: repeat(4, 1fr);
|
||
gap: 8rpx;
|
||
}
|
||
|
||
.faq-section .grid-section .grid-container {
|
||
grid-template-columns: repeat(4, 1fr);
|
||
gap: 10rpx;
|
||
}
|
||
}
|
||
</style> |